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Quality Assurance
 
"Quality is not an act it is a habit". More importantly, it is one of our guiding principles. Our direct involvement with the clients' customers requires quality service that reinforces our clients' reputation in the market.

We maintain a stringent set of quality control and assurance processes to ensure that our deliverables are bug free.

Our quality assurance procedures ensure constant monitoring to maintain quality and efficiency at all times. Clavib's services meet the most stringent standards of quality and are delivered on schedule. We consistently deliver quality services and solutions through our unique processes, methodologies and resources.

At Clavib we regularly measure the quality of services by benchmarking factors such as customer service levels, average handle times, first call resolutions, sales per hour and average speed to answer. We invite clients to rate our performance using specific quality measures on a periodic basis.
We adhere to ISO 9001 and SEI CMM standards for software process improvement. We invite independent authorities on quality processes to audit our quality efforts on a periodic basis to ensure that we always deliver a quality output.
 
 
 
 
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